Engaging Your Team to Win The Heart of Every Customer
More than 70% of what makes a customer experience great is based on the behavior of front-line employees. Great behavior doesn’t happen without inspiration and accountability.
The challenge is not uncovering some new customer insight; the problem is getting your front-line to do what they already know more consistently.
”Always treat your employees exactly as you want them to treat your best customers.” Stephen R. Covey
Leading Customer Loyalty