Raiser Resource Group
Raiser Resource Group
Leading Customer Loyalty

Leading Customer Loyalty

Engaging Your Team to Win The Heart of Every Customer

More than 70% of what makes a customer experience great is based on the behavior of front-line employees. Great behavior doesn’t happen without inspiration and accountability.

The challenge is not uncovering some new customer insight; the problem is getting your front-line to do what they already know more consistently.

Participants learn to:

  • Make genuine human connections.
  • Listen and communicate with empathy.
  • Discover the real “job to be done” for customers and employees.
  • Follow up to learn how to improve and resolve concerns.
  • Give and receive feedback that builds people up.
  • Inspire the team to share their best thinking and ideas.
  • Run effective loyalty team huddles.

”Always treat your employees exactly as you want them to treat your best customers.” Stephen R. Covey

Resources