Leverage customer service to gain competitive advantage.
The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This workshop provides participants with an opportunity to explore their responsibilities within their roles and to understand the impact on customer service.
Participants learn to:
Understand that customer service is a personal responsibility.
Identify “internal/external” customers and ways to retain those customers.
Recognize types of customer service behavior.
Delight the customer within the confines of policies & procedures.
Build & sustain a positive attitude & team cohesion by breaking barriers in interpersonal relationships.
Link exceptional customer service to the overall business strategy.
All staff as leaders should be at the forefront of injecting a receptivity to change within their chosen environment. Exceptional customer service, as well as the importance of working as a team, is crucial to the success of any organization.